Shipping policy

This policy was last modified on 05 May 2022.

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, midnight GST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

We currently ship to United Arab Emirates, Saudi Arabia, Oman, Bahrain, Kuwait, and Qatar from our United Arab Emirates facilities.

DiveMall will NOT deal with or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries under the law of the United Arab Emirates.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Shipping rates and delivery estimates

We offer free shipping for all UAE orders above AED 100. Free shipping eligibility and shipping charges for your order will be calculated and displayed at checkout.

Below are the delivery time estimations,

Country Estimated Delivery Time
United Arab Emirates 1-4 Business Days
Saudi Arabia 3 - 10 Business Days
Oman 3 - 10 Business Days
Kuwait 3 - 10 Business Days
Bahrain 3 - 10 Business Days
Qatar 3 - 10 Business Days

Shipment confirmation and order tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, duties, and taxes

DiveMall is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Incorrect shipping addresses and refused delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by courier services. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

DiveMall will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or stolen shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible.

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Changes to this delivery and shipping policy has the discretion to update this shipping policy at any time. We encourage Users to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this shipping policy periodically and become aware of modifications.

If you have any questions about this Shipping policy, the practices of this site, or your dealings with this site, please contact us through our contact page. contact page .